| Blue Black Gray Screen |
FIX |
No Picture and No Sound |
| Snowy Screen/Static Interference |
FIX |
No Picture and No Sound |
| 771 - Signal Lost |
FIX |
Error Message On Screen |
| 203 - Service Interrupted |
FIX |
Error Message On Screen |
| 722 - Service Expired |
FIX |
Error Message On Screen |
| Set Top Box OSDs (711/721/724-725-726/727/731-732-733-736/734-741-742-743/744/745-746/749) |
FIX |
Error Message On Screen |
| Set Top Box OSDs (752/761-762/763/764/773/774/775/920/927) |
FIX |
Error Message On Screen |
| Set Top Box OSDs (Wired Connection Lost/Wireless Connection Lost/No Servers Detected/Connecting) |
FIX |
Error Message On Screen |
| DIRECTV APP |
FIX |
Error Message On Screen |
| Picture Freezing |
FIX |
Picture Problems |
| Banner No Program |
FIX |
Picture Problems |
| Bars On Picture |
FIX |
Picture Problems |
| Audio OK, No Video |
FIX |
Picture Problems |
| Banner Does Not Match Program |
FIX |
Picture Problems |
| Black & White Picture |
FIX |
Picture Problems |
| Blurry / Jittery Picture |
FIX |
Picture Problems |
| Cannot Get HD Quality Picture |
FIX |
Picture Problems |
| Contrast Ratio & Maximum Resolution |
FIX |
Picture Problems |
| Screen Burn |
FIX |
Picture Problems |
| Lines On Picture |
FIX |
Picture Problems |
| DIRECTV Logo On Screen |
FIX |
Picture Problems |
| Black Box On Screen |
FIX |
Picture Problems |
| Tinted Images |
FIX |
Picture Problems |
| Closed Captioning |
FIX |
Picture Problems |
| No Signal |
FIX |
Picture Problems |
| No Audio |
FIX |
Sound Problems |
| Poor Audio |
FIX |
Sound Problems |
| Wrong Audio |
FIX |
Sound Problems |
| Troubleshoot Remote Control |
FIX |
Remote Control |
| DVR/HD-DVR (Deleted Recordings, Missed Recordings, Unknown Recordings, Mysterious Recordings) |
FIX |
DVR - Recorded TV |
| DVR/HD-DVR (Recording Reruns or Multiple Copies, Recording Partial/Black/Goes to Delete) |
FIX |
DVR - Recorded TV |
| Whole Home DVR/HD DVR Server (Cant Record or Delete a Program, Cannot Play a Recorded Program) |
FIX |
DVR - Recorded TV |
| Whole Home DVR/HD DVR Server (Cant See Recordings/HD DVR Server) |
FIX |
DVR - Recorded TV |
| Paperview (PPV) Not Working |
FIX |
On Demand / PPV |
| Unable to order Paperview (IPPV) (731/733/736) |
FIX |
On Demand / PPV |
| Unable to order Paperview IPPV (777/780/781) |
FIX |
On Demand / PPV |
| 1080p Video Issues |
FIX |
On Demand / PPV |
| Satellite Download Issue |
FIX |
On Demand / PPV |
| Content Different than Downloaded Title |
FIX |
On Demand / PPV |
| Channels do not show in Guide |
FIX |
On Demand / PPV |
| Channel is Currently Not Available |
FIX |
On Demand / PPV |
| Copyright does not Permit Viewing |
FIX |
On Demand / PPV |
| Partial Recording |
FIX |
On Demand / PPV |
| Playback Frozen or Paused |
FIX |
On Demand / PPV |
| Title Doesn’t Appear in Playlist |
FIX |
On Demand / PPV |
| Missing Guide Info - 920 |
FIX |
Program Guide & Channel Info. |
| Guide Channels Missing |
FIX |
Program Guide & Channel Info. |
| Banner Does Not Match Program |
FIX |
Program Guide & Channel Info. |
| Banner No Program |
FIX |
Program Guide & Channel Info. |
| Channel Not Available |
FIX |
Program Guide & Channel Info. |
| To Be Announced |
FIX |
Program Guide & Channel Info. |
| Program Guide is Incorrect |
FIX |
Program Guide & Channel Info. |
| Cannot Find 4K Titles |
FIX |
Program Guide & Channel Info. |
| Noisy Receiver |
FIX |
Hardware Issues |
| Receiver Changes Channels on Its Own |
FIX |
Hardware Issues |
| Receiver Hot Overheated |
FIX |
Hardware Issues |
| Receiver Resets Itself |
FIX |
Hardware Issues |
| Receiver Will Not Turn On/Off |
FIX |
Hardware Issues |
| Slow Channel Change |
FIX |
Hardware Issues |
| System Locked Up |
FIX |
Hardware Issues |
| System Slowness-Receiver or Remote |
FIX |
Hardware Issues |
| Receiver Ties Up Phone Line |
FIX |
Hardware Issues |
| Consumer Electronics (PPP or PPP w/ADH) |
FIX |
Hardware Issues |
| Caller ID |
FIX |
Features |
| Closed Captioning & Subtitles Issue |
FIX |
Features |
| Pandora |
FIX |
Features |
| Trickmode |
FIX |
Features |
| Mobile Applications (DIRECTV,NFL Sunday Ticket,GenieGo,DIRECTV NOW,Other / Not Listed) |
FIX |
Features |
| Parental Controls |
FIX |
Features |
| 4K Ultra HD / 4K HDR |
FIX |
Features |
| Program DIRECTV Remote |
SETUP |
Remote Control |
| Program Black TiVo Remote |
SETUP |
Remote Control |
| New Genie |
SETUP |
Genie Setup |
| Phone or Tablet |
SETUP |
DIRECTV APP |
| DIRECTV.com |
SETUP |
DIRECTV APP |
| Mobile DVR |
SETUP |
DIRECTV APP |
| Over the Air Antenna |
SETUP |
Help Connecting Other |
| Other Device |
SETUP |
Help Connecting Other |
| Add Receiver |
SETUP |
Activation |
| Reactivate Device |
SETUP |
Activation |
| Replace Card / Replace Receiver |
SETUP |
Activation |
| HDDVR Kit |
SETUP |
Activation |
| U-Verse |
SETUP |
U-verse Connect a Wireless Device |
| Internet Setup |
SETUP |
Internet Setup for Receivers |
| Amazon Devices |
SETUP |
Amazon Devices |
| Pending Account |
INFORM |
Account Information/Status |
| Suspended Account |
INFORM |
Account Information/Status |
| Change Name/Phone Number/Address |
INFORM |
Account Information/Status |
| Change Account Information |
INFORM |
Account Information/Status |
| Disconnect Receivers |
INFORM |
Account Information/Status |
| Disconnect Account |
INFORM |
Account Information/Status |
| Military Deployment |
INFORM |
Account Information/Status |
| Disaster Handling Request |
INFORM |
Account Information/Status |
| Where's My Equipment |
INFORM |
Account Information/Status |
| Return Equipment |
INFORM |
Equipment Return |
| Package Compare (Upgrade ,Reduce,Swap) |
INFORM |
Services |
| Change Services (Upgrade ,Reduce,Swap) |
INFORM |
Services |
| Protection Plan (Adding Protection Plan , Removing Protection Plan ) |
INFORM |
Services |
| Confirm Appointment |
INFORM |
Appointments (w/ Service Call) |
| Technician Estimated Time of Arrival (ETA) |
INFORM |
Appointments (w/ Service Call) |
| Customer Disappointed with Install |
INFORM |
Appointments (w/ Service Call) |
| Customer Claims Install Incomplete |
INFORM |
Appointments (w/ Service Call) |
| Reschedule Truck Roll |
INFORM |
Appointments (w/ Service Call) |
| Cancel Service Call |
INFORM |
Appointments (w/ Service Call) |
| Cancel OMS Order |
INFORM |
Appointments (w/ Service Call) |
| Modify Order |
INFORM |
Appointments (w/ and w/out Service Call) |
| Movers Inquiry |
INFORM |
Appointments (w/ and w/out Service Call) |
| Customer Disappointed with Install |
INFORM |
Appointments (w/out Service Call) |
| Customer Claims Install Incomplete |
INFORM |
Appointments (w/out Service Call) |
| Troubleshoot an Issue |
INFORM |
Appointments (w/out Service Call) |
| Fees |
INFORM |
Billing |
| Payments |
INFORM |
Billing |
| Resend Bill |
INFORM |
Billing |
| Joint Billing |
INFORM |
Billing |
| ATT Unlimited Plus Plan |
INFORM |
Billing |
| Credit/Offer Guidelines |
INFORM |
Credits |
| Refunds |
INFORM |
Credits |
| 3D TV |
INFORM |
DIRECTV Features |
| 4K Ultra HD / HDR |
INFORM |
DIRECTV Features |
| Active Channel |
INFORM |
DIRECTV Features |
| Auto Tune |
INFORM |
DIRECTV Features |
| Caller ID |
INFORM |
DIRECTV Features |
| DVR/HD DVR Features |
INFORM |
DIRECTV Features |
| Talking Guide |
INFORM |
DIRECTV Features |
| DVR Scheduler |
INFORM |
DIRECTV Features |
| Parental Control |
INFORM |
DIRECTV Features |
| Score Guide |
INFORM |
DIRECTV Features |
| TV APPs |
INFORM |
DIRECTV Features |
| Whole Home DVR |
INFORM |
DIRECTV Features |
| Live TV Streaming |
INFORM |
DIRECTV Features |
| Favorites |
INFORM |
DIRECTV Features |
| Rewind/Restart On Demand |
INFORM |
DIRECTV Features |
| PPV Rental Expiration |
INFORM |
On Demand / PPV |
| On Demand/PPV Delivery Methods |
INFORM |
On Demand / PPV |
| PPV Ordering (Watch on TV) |
INFORM |
On Demand / PPV |
| PPV Billing Issues |
INFORM |
On Demand / PPV |
| Fraud |
INFORM |
*537993 |
| Privacy Policy |
INFORM |
*538621 |
| Damage Claim (After Installation) |
INFORM |
Claims |
| Claims Lost, Damaged Equipment, or Stolen Equipment |
INFORM |
Claims |
| Standard Professional Installation |
INFORM |
Installation |
| Grounding and Line of Sight |
INFORM |
Installation |
| Installation Offers and Relocate |
INFORM |
Installation |
| CCK Upgrade |
INFORM |
Installation |
| Mobile Vehicle Equipment |
INFORM |
Installation |
| Offer Upgrade |
INFORM |
Installation |
| Channel Lineup |
INFORM |
Programming |
| Entertainment Tool |
INFORM |
Programming |
| Package Compare |
INFORM |
Programming |
| Package Tool |
INFORM |
Programming |
| Sports Availability Tool |
INFORM |
Programming |
| NFL Sunday Ticket |
INFORM |
Programming |
| ESPN |
INFORM |
Programming |
| Contract Negotiations |
INFORM |
Programming |
| NBA League Pass |
INFORM |
Programming |
| NHL Center Ice |
INFORM |
Programming |
| Third Party Apps / Streaming |
INFORM |
[mycsp article] |
| Modern User Interface |
INFORM |
*623526 |
| Bury Wire |
INFORM |
[mycsp article] |
| Order Remote |
INFORM |
*538924 |